Purpose of the Role
Are you ready to embark on a dynamic career in the travel industry? As a Sales & Reservations Officer, you are on the front lines for the airline as the first point of contact for our customers, guiding them through their travel planning and booking experience domestically and internationally.

You will play a pivotal role in delivering exceptional customer service, ensuring a seamless booking process showcasing the best of Solomon Airlines customer care culture.

This position offers a gateway into the exciting world of aviation and travel, with opportunities for growth and professional development within the company and abroad.

Key Responsibilities

1. Reservations and Ticketing:

• Handle reservations for domestic and international passengers via phone, email, and social media.
• Issue tickets accurately and efficiently for both domestic and international flights.
• Problem solve for the customer ensuring their travel requirements are met within the policies of the company

2. Customer Service:

• Provide detailed flight information, pro-forma invoices, and travel recommendations to customers.
• Assist passengers requiring multi-airline travel arrangements.
• Inform passengers of flight changes or cancellations and offer appropriate support.

3. Financial Responsibilities:

• Receipt cash payments and ensure all transactions balance at the end of each day.
• Submit balanced sales reports and funds to the cashier.

4. Communication and Coordination:

• Responding to direct and indirect customer communications and directing them to appropriate departments where applicable.
• Collaborate with the Operations Control Centre (OCC) on flight changes and cancellations utilizing the digital tools available to support the customer.

5. Additional Duties:

• Travel where required to support department requirements
• Support the Sales Supervisor in any assigned tasks to ensure smooth operations.
• Actively contribute to the team’s goals and objectives.
• Support the implementation of the Commercial annual plan and Solomon Airlines strategic plan.

Why Join Us?

At Solomon Airlines, we pride ourselves on being the national carrier, connecting communities and creating memorable travel experiences. By joining our team, you’ll gain:

• A Gateway to the Travel Industry: Kickstart your career in aviation and travel, with opportunities for advancement and learning.
• Competitive Benefits: Including discounted travel and cargo domestically or internationally, housing and transport.
• Professional Development: Access to training in fares, ticketing, and industry systems to boost your skills.
• A Collaborative Work Environment: Be part of a passionate team dedicated to delivering exceptional island service.

Qualifications and Skills
Essential Qualifications:

• Diploma-level education.
• High Proficiency in computer applications (e.g., Microsoft Office).
• Customer service training and experience

Desirable Qualifications:

• Experience in data entry
• Leadership training and experience

Personal Attributes:

• Confident and a professional attitude when interacting with customers, colleagues and stakeholders
• Strong communication and interpersonal skills, making you a true "people person."
• A team player with the ability to collaborate effectively with colleagues.
• Flexibility and adaptability to thrive in a demanding, fast-paced role.
• A willingness to learn and grow within the travel industry.
• Reliability and commitment to delivering high-quality service.
• Flexible work approach to align well with fast paced work environment
• Able to travel when required

Experience:

• A minimum of 2 years of experience in a customer facing role is highly preferred.
• Experience within the travel industry
• Experience working collaboratively in small teams

Remuneration and Benefits

• Working Hours: Standard hours with the possibility of overtime.
• Transport: Take advantage of our staff bus to get to and from work
• Travel benefits: Staff rates for international / domestic travel and cargo
• Annual travel support: Competitive annual travel incentive for you and dependants

Join us and become a vital part of Solomon Airlines, where every day brings an opportunity to connect people, places, and cultures. Start your journey with us today.

Interested person can download the Job description and Job application form from the link provided.

Job application: https://surl.li/uopqie
Job Description: https://surl.li/cabyzi

Written applications, together with details of qualifications, Curriculum Vitae, Job application form and the names of at least 3 referees must be emailed or addressed to:

The Human Resources Manager
Solomon Airlines Ltd
P O Box 23
HONIARA
Solomon Islands
OR
Email: recruitment@flysolomons.com.sb

Closing date: 12th February 2025.
Please be advised that only shortlisted candidate will be contacted for interview.